• Full-price items: return within 14 days of delivery for a refund or exchange (unused, in original packaging).
• Sale / clearance: exchange only within 30 days (no refunds).
• Non-returnable (hygiene): headwear (ghutrahs, hijabs, kufis) and jewelry. Gift cards are non-refundable.
• Fees: original shipping is non-refundable; a £2 processing fee applies; if you had free shipping, our actual shipping cost will be deducted; courier RTS fees may apply (see below).
• Processing time: up to 10 business days from receipt (up to 21 days during Ramadan).

If there is any perfume scent or visible make-up/deodorant marks, we must refuse the return and send the item back.

1. Start in our Return Portal.
2. Choose refund or exchange (subject to eligibility above).
3. Pack the item securely in its original packaging with all tags.
4. Ship with a trackable service—especially for items over $/£50. Keep your receipt.

You’re responsible for return shipping. Shipping costs are non-refundable.

Processing time: up to 10 business days from the day we receive your return; during Ramadan up to 21 days.

Once your return is received and inspected, we’ll email you to confirm approval or rejection. If approved, your refund will be issued to your original payment method.

Haven’t seen your refund yet?

• Check your bank/credit card again in a few days.
• Contact your card issuer; posting times can vary.
• Contact your bank; processing times may apply.
• If you still don’t see it, email us at sales@yallaworldx.com.

During busy seasons we can’t process direct exchanges. Please return the item for a refund and place a new order for the size or style you need.

Outside peak periods, exchanges follow the same eligibility rules and time windows listed above.

• Items must be unworn, unwashed, undamaged, with all tags attached, in the original packaging.
• Returns with perfume scent or make-up/deodorant marks will be refused and sent back.
• We reserve the right to refuse refunds if returns procedures have not been followed.
• If procedures aren’t followed and we need to send the item back to you, a shipping fee must be paid; the item will be held until this is paid.

• Please check your local customs requirements before ordering.
• Customs/duties/taxes are not included and must be paid by the customer to the local authorities or courier.
• For documents (e.g., ID numbers) to facilitate delivery, email sales@yallaworldx.com.
• If an international parcel is returned to us by the courier, a £20 charge will be deducted from any refund. Re-shipping requires an additional shipping fee.

• Please provide a safe and secure delivery address. We’re not responsible for missing orders after the courier confirms delivery.
• If delivery returns due to incorrect address and you request a refund, applicable shipping charges will be deducted.

Every item is checked before dispatch. If your item arrives damaged or defective, please email sales@yallaworldx.com within 7 days of delivery with your order number, photos, and a brief description.

Claims made after 7 days can’t be honoured.

We’re here to help. Contact us at sales@yallaworldx.com.

This policy doesn’t affect your statutory rights.